Terms and Conditions Red Chair Web Design

Where the content states: “We” & “Us” includes Red Chair Red Design Pty Ltd (herein after referred to as Red Chair Web Design) or any party acting on Red Chair Web Design implicit instructions. “You” includes the person purchasing the services or any party acting on the customers instructions. “The Registrant” includes the person applying for a domain name or any party acting on the Registrant’s instructions. “The Registry” refers to the relevant domain names Registry. “Server” means the computer server equipment in connection with the provision of the Services. “Website” means the area on the Service allocated to us to you for use by you as a site on the Internet. “TAC” includes this agreement. Red Chair Web Design reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL:
In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement.

Domain name Registration
1.1 We make no representation the domain name you wish to register is capable of being registered by you or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by to before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against Red Chair Web Design in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between the partied concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provide unless full payment for that domain has been received by us.

Website hosting and email
2.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
2.2 You shall effect and maintain adequate insurance coverage in respect of any loss or damage to data stored on the Server.
2.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that:
2.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party; nor will you authorise or permit any other person to do so.
2.3.2 You will not post, link to or transmit:
(a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable as determined by Red Chair Web Design.
(b) Any material containing a virus or other hostile computer program.
(c) Any material which constitutes, or encourages the commission of a criminal offense, or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
2.3.3 You will not send bulk email, whether opt-in or otherwise, from our network. Nor will you promote a site hosted on our network using bulk email unless we grant permission in writing prior.
2.3.4 You will not employ programs which consume excessive system resources including, but not limited to, processor cycles and memory. We do not host IRC, IRC bots, or other server resource intensive programs.
2.3.5 If you surpass your allotted disk/bandwidth usage as set forth in your purchased plan, you agree to purchase the excess in blocks as set forth in our “plans” section. Such payment is to be immediate and non-disputable.
2.4 We reserve the right to remove any material which we deem inappropriate from your website without notice. We do not host Warez, Underage Adult, Pornographic, or Copyrighted MP3 content.
2.4.1 We reserve the right to shift sites using excessive bandwidth to offshore servers where traffic is not a problem. We will chat to you in regard to this if your account becomes an issue. This includes Video, Audio, File downloads available from your site.
2.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft, or unauthorised disclosure of your password or other security information.
2.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
2.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.8 Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A Member shall not use another site’s mail server to relay mail without the express permission of the site.
2.8.1 It is contrary to Red Chair Web Design policy for members to use our servers to effect or participate in any of the following activities:
2.81(a) To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list.
(b) To send mass e-mailings; whether unsolicited, opt-in, or otherwise.
(c) To engage in any of the foregoing activities using the service of another provider, but channelling such activities through Red Chair Web Design provided server, or using Red Chair Web Design provided server as a mail drop for responses.
(d) To falsify user information provided to Red Chair Web Design or to other users of the service in connection with use of Red Chair Web Design’s service.
2.8.2 (a) Consequences of Violation: When Red Chair Web Design becomes aware of an alleged violation of its Acceptable Use Policy, Red Chair Web Design will initiate an investigation. During the investigation Red Chair Web Design may restrict Member’s access in order to prevent further possible unauthorised activity. Depending on the severity of the violation, Red Chair Web Design may, at its sole discretion, restrict, suspend, or terminate Member’s account and/or pursue other civil remedies. If such violation is a criminal offense, Red Chair Web Design will notify the appropriate law enforcement department of such violation.
2.8.3 Red Chair Web Design does not issue service credits for any outages incurred through service disablement resulting from Policy violations.
2.9 Any access to other networks connected to Red Chair Web Design must comply with the rules appropriate for those other networks.
2.10 While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or mis-routing of email or for any other failure of email.
2.11 You may cancel the Services at any time by logging contacting Red Chair Web Design.

Service availability
3.1 We shall use our reasonable endeavours to make available to you at all times the Server and the Services, but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.
3.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is expected to last for more than 12 consecutive hours you will be notified of the reason. Also please note that we do not offer any sort of compensation on our network up-time guarantee.
3.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

4.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates available on request from Red Chair Web Design at any time and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre-payment.
4.2 Payment is due 6 monthly or annually following the date the Services were established until closure notice is given.
4.3 All payments must be in AUD Dollars.
4.4 If your cheque is returned by the bank as unpaid, for any reason, you will be liable for a “returned cheque” charge of $45.
4.5 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you. Any reinstatement of service may be liable for a fee of not more than $195 AUD plus GST.
4.6 Charge-back – By signing up to Red Chair Web Design the customer has agreed that they will not imitate a charge-back to their credit card company. Creating a charge-back against Red Chair Web Design will result in cancellation of the customer’s account. All additional charges incurred by Red Chair Web Design will be subject to collection proceedings for the full amount plus the charge-back fee and any other damages incurred by the account holder’s actions. Any charge-back incurred will automatically assume the customer is involved in fraudulent activities.
4.7 Red Chair Web Design relies on a prepaid billing system, whereby the account must be paid prior to services being provided. If the account balance is low or in debit, the customer will be notified of this. Customer’s accounts need to be kept up to date, if you get behind more than 14 days service the account will enter the suspension process. Suspended accounts have up to a further 14 days till any domains/websites taken down.

5.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.4 No refunds will be made for Services suspended in accordance with 5.1, 5.2 and 5.3.
5.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this you will be entitled pro rata refund based upon the remaining period of membership.
5.6 You may cancel the Services at any time by providing one months’ notice.
5.7 During the first 30 days of Services, You are entitled to a refund of fees paid with the exclusion of domain name registration, dedicated server, data transfer fees, and excessive support requests should you decide to cancel the Services for just cause. Red Chair Web Design shall be the sole arbitrator as to the validity of your claim of just cause. And will subtract the aforementioned fees from any monies due you.
5.7.1 You will not be entitled to a refund on these basis if you have previously had an account with Red Chair Web Design under any plan or service.
5.7.2 Allow 30 (thirty) days for refund payments to process. If you have not received refund within this time allotment; please contact us.
5.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
5.9 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.

6.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

Limitation of liability
7.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub clause.
7.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
7.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
7.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
7.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
7.6 You are responsible for monitoring Bandwidth and Disk space usage of your site. This is easily done from your Control Panel. If you go over the amount indicated in your current plan; you will assessed a surcharge as set forth in our pricing structure.

8.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

9.1 If you require support we can provide support at $60 per hour plus GST.
9.2 Support can only be addressed in English through our Support System by emailing toni@redchairwebdesign.com.au.

9.3 In the event of a server outage or other such emergency, you are free to contact us in any manner.

10.1 This Agreement shall be governed by and construed in accordance with Australian law. 

11.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Torturous Conduct
12.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
12.2 Any abuse towards any Red Chair Web Design employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing Red Chair Web Design, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behaviour aimed at Red Chair Web Design or their employees shall be considered a violation of this Terms and Conditions.
12.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards Red Chair Web Design or any of their employees, partners, equipment, and concerns shall be construed as a violation of these Terms and Conditions.
12.4 Any conduct viewed as violating this section shall be considered a violation of this Terms and Conditions. Red Chair Web Design will be the sole arbitrator in regards to what is deemed a violation.
12.5 No refunds shall be given when the contents of this section necessitates removal of the account.

Cancellation of services
13.1 You may cancel the services at any time by emailing toni@redchairwebdesign.com.au stating your intentions. All cancellations require one months’ notice. 

Prices for annual prepaid plans
14.1 All our annual pre-paid discounted plans are valid for new packages only. Annual web hosting packages receive a 30 day money back guarantee. Customer can cancel their package within the first 30 days from date of purchase to receive a refund less any costs incurred already. Fees must be pre-paid for the entire term of 12 months and are non-refundable after 30 days from purchase.

Entire Agreement
15.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions.
In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
15.2 Red Chair Web Design reserves the right to amend these Terms and Conditions at any time.
15.3 It is your responsibility to check these Terms of Service on occasion for any such amendments